Do you have a complaint or problem?
We aim to provide you with the highest quality service and support. But if you do have a complaint or encounter a problem, please let us know as soon as you can. Our complaints process outlined below aims to address your concerns.
Step 1 – Let’s sort it out
To lodge a complaint, please click the button below. This will start the official process.
Step 2 – Review
Step 3 – We are a Participant of the Insurance and Financial service ombudsman scheme
You can refer your complaint to the Insurance and Financial service ombudsman scheme, if it has not been resolved after going through our complaints process. This is a free, independent dispute resolution scheme.